Terms & Condition & Privacy Policy [ Lat Updated : October 2015]
Privacy Policy
Tunnelguru Tunnel ( A band of Latency Technology llp ) is committed to protecting your privacy. We want you to
understand what information we collect, what we don’t collect, and how
we collect, use, and store information.We do not collect logs of your
activity, including no logging of browsing history, traffic destination,
data content, or DNS queries. We also never store connection logs,
meaning no logs of your IP address, your outgoing TUNNEL IP address,
connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the
minimal data required to operate a world-class TUNNEL service at scale. We
designed our systems to not have sensitive data about our customers;
even when compelled, we cannot provide data that we do not possess.
This privacy policy will help you understand how Tunnelguru (“Tunnelguru
TUNNEL,” “we,” “our,” or “us”) collects, uses, and stores information.
Learn more about the independent audit report of our privacy protections.
Table of contents
General Information
Personal Information
Aggregate Apps and TUNNEL Connection Summary Statistics
Anonymous TUNNEL Connection Diagnostics and Crash Reports (can be turned off by the user)
Jurisdiction and Applicable Law
Storing of Information Related to Email, Live Chat, and Feedback Forms
Security Measures to Protect Your Information
Cookies
Third-Party Websites
Consent and Age Restrictions
Users in the European Union
Changes to the Privacy Policy
General Information
Tunnelguru Tunnel collects three types of information:
(i) Information related to your account (“personal information”) This
information is collected for the purpose of administering your Tunnelguru
TUNNEL subscription and includes your name, email address, and payment
information, which you submit on our order page when you subscribe for
the Services. (ii) Aggregate Apps and TUNNEL connection summary statistics Tunnelguru
TUNNEL collects minimal information about usage in order to maintain
excellent customer support and quality of service. The section below
specifies in detail what information we collect. These statistics never
include anything about what the user did with the TUNNEL: no data about the
contents or destinations of TUNNEL traffic, no DNS queries, and no IP
addresses. (iii) (User-controlled option): Anonymous TUNNEL connection diagnostics and crash reports TUNNEL
connection diagnostics are anonymized and cannot be tied back to
individual Tunnelguru Tunnel users. This feature is similar to a “send bug
report” option. Users can specify in the settings menu of any Tunnelguru Tunnel
App whether to send these data to us.
Personal Information
Tunnelguru Tunnel collects personal information that you provide to us
directly through the Site. We require that you provide personal
information, such as an email address and payment information, in order
to establish an Tunnelguru Tunnel account, and so that we can email you,
collect payments from you, and respond to support queries that you
initiate. The specific information collected varies depending on the
payment method you choose. To minimize the amount of personal
information you submit to us, we recommend that you use Bitcoin payments
when subscribing to our Service.
With some forms of payment, the Site may redirect you to the website
of a third-party payment processor (namely PayPal, BitPay, or
Paymentwall) to complete the transaction. To understand what personal
information these processors collect and store, please refer to the
respective processor’s terms and privacy policy.
Tunnelguru Tunnel uses your email address for the following reasons:
To send emails related to payment transactions.
To provide links to our Site, including password reset emails.
To send you updates and announcements.
To communicate with you about your TUNNEL services or respond to your communications.
To
send marketing information, such as Tunnelguru Tunnel offers, surveys,
invitations, and content about other matters in connection with Tunnelguru
TUNNEL (“Marketing emails”). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.
Tunnelguru Tunnel uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.
Aggregate Apps and TUNNEL Connection Summary Statistics
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
We do not know which user ever accessed a particular website or service.
We do not know which user was connected to the TUNNEL at a specific time or which TUNNEL server IP addresses they used.
We do not know the set of original IP addresses of a user’s computer.
Should anyone try to compel Tunnelguru Tunnel to release user information
based on any of the above, we cannot supply this information because the
data don’t exist.
In order to maintain excellent customer support and quality of
service, Tunnelguru Tunnel collects the following information related to your
TUNNEL usage:
We collect information related to which Apps and Apps version(s) you
have activated. Knowing your current version of the Apps allows our
Support Team to troubleshoot technical issues with you.
Our Mobile app require few permission:
Access External Storage. - Optional- Only needed if users want to set custom App theme image.
Access Network.
ACCESS_COARSE_LOCATION permission - (Optional)
Needed to find nearest servers to you to provide better service in terms of speed and stability.
Needed if users want to use Local CHAT Help functionality.
We do not store any inforamtion related to App theme Image . We do not store users Approximate Location in our Server.
We do not use users Approximate Location for any purpose except required for App functionlity.
Advertisers : Admob
Advertisers may be able to collect some of your information independently from Our Apps
We use Admob by Google as the main ad server. Please see Admob Privacy Policy:
https://www.google.com/intl/en/policies/privacy
Successful connection
We collect information about first time login date and time so that
we know about the exact activation time of your pin. And this
information is true for the users who purchase credentials from our
resellers or from retails shops. We also collect information about
whether you have successfully established a TUNNEL connection on a
particular day (but not a specific time of the day), to which TUNNEL
location (but not your assigned outgoing IP address), and from which
country/ISP (but not your source IP address). This minimal information
assists us in providing technical support, such as identifying
connection problems, providing country-specific advice about how to best
use our Service, and to enable Tunnelguru Tunnel engineers to identify and fix
network issues.
Aggregate sum of data transferred (in MB)
We collect information regarding the total sum of data transferred by
a given user. Although we provide unlimited data transfer, if we notice
that a single user pushes more traffic than thousands of others
combined, thereby affecting the quality of service for other Tunnelguru Tunnel
users, we may contact that user for an explanation.
Summary
We collect minimal usage statistics to maintain our quality of
service. We may know, for example, that our customer John had connected
to our New York TUNNEL location on Tuesday and had transferred an aggregate
of 823 MB of data across a 24-hour period. John can’t be uniquely
identified as responsible for any specific behavior because his usage
pattern overlaps with thousands of other Tunnelguru Tunnel customers who also
connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of
sensitive data. We may know THAT a customer has used Tunnelguru Tunnel, but we
never know HOW they have utilized our Service. We stand by our firm
commitment to our customers’ privacy by not possessing any data related
to a user’s online activities.
Anonymous TUNNEL Connection Diagnostics and Crash Reports (can be turned off by the user)
With your permission, we collect anonymized analytics data used for
network diagnostics. We use these data in our network operations tools
to help optimize network speeds and to let us identify problems related
to specific apps, TUNNEL servers, or ISPs. The information we receive is
fully anonymized and cannot be tied back to individual Tunnelguru Tunnel users
(i.e., we do not store which user sent which data, and we do not store
IP addresses).
If you opt in to share this information with Tunnelguru Tunnel, we will collect the following information:
Diagnostic information about if and how a TUNNEL connection attempt failed.
Speed test data.
Crash
reports, also without any personally identifiable information. These
are handled in an anonymized form by these third parties, dependent on
the platform you are using Tunnelguru Tunnel on:
Tunnelguru Tunnel’s core mission is to keep your information private. We are
not at all provoking any of its user to use the app for any illegal
activites. Customers are using this software on his or her own
liabilites. You should always abide by the law of the country you are
residing
Storing of Information Related to Email, Live Chat, and Feedback Forms
Tunnelguru Tunnel keeps records of any correspondence, questions,
complaints, or compliments you submit to us through our Site or
Services, along with our response. Depending on how you contact Tunnelguru
TUNNEL, we may collect your email address and any additional information
you provide to us. Having full correspondence records enables our staff
to provide the best possible customer support experience.
We use two different third-party platforms for Email Sending:
Mailchimp for emails and Facebook Messenger for Live Chat. When you
correspond with us using these platforms, your correspondence records,
including your name and email address, are stored in their systems. They
utilize modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
Tunnelguru Tunnel uses best-in-class physical, procedural, and technical
security with respect to our offices and information storage facilities
so as to prevent any loss, misuse, unauthorized access, disclosure, or
modification of information. Access to user information is restricted to
staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to
understand that no data security measures in the world can offer 100%
protection.
Servers are housed in data centers with strong security practices.
None of these data centers require us to collect or store any traffic
data or personal information related to your use of TUNNEL Services. If any
data center were to ask us to log such data, we would immediately cease
operations with said data center and find alternative options.
Even if a government were to physically seize one of our TUNNEL servers
and manage to break its disk encryption, there would be no logs or
information that would tie any individual user to a particular event,
website, or behavior.
Cookies
What is Cookie?
A cookie is a small text file used to store information about your
visit to the Site. Cookies let Tunnelguru Tunnel optimize and improve the user
experience of the Site by helping us deliver certain functionalities,
such as website login and language settings. The cookies we use may vary
over time as we continuously update and improve our Site.
Disabling cookies
You are free to change your cookie preferences at any time. You can
do this in the settings panel for your browser. Depending on which
browser and device you use, you may be able to control which cookies you
allow, which cookies you want to block in the future, and delete
cookies. For more information about these settings, please refer to the
“help” section of your browser. Note that Tunnelguru Tunnel’s Site may not work
as intended if you choose to disable cookies.
Tunnelguru Tunnel’s cookies
The cookies set by Tunnelguru Tunnel enable us to set your language
preference, attribute visitors to a marketing channel, and, once you log
in, securely show you information that is specific to your account. The
cookies contain a user identifier, but no directly personally
identifying information such as your name or email address, and do not
track any activity outside of Tunnelguru Tunnel’s domains.
Third-party cookies
Tunnelguru Tunnel uses third-party services such as Google Analytics and
Adwords. Cookies from such services are used to collect data for
statistical reports. For example, we may generate reports regarding the
amount of time users spend on the Site and the number of users who visit
a particular page.
Tunnelguru Tunnel uses Google AdWords and Facebook remarketing to show
advertisements on third-party websites (including Google and Facebook)
to users who have visited our Site. We may show such users
advertisements on a Google search results page, or on a site in the
Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based
on someone’s past visits to the Site. Any data collected will be used
in accordance with our Privacy Policy and Google’s privacy policy. Users
may opt out of Google’s use of cookies by visiting the Google
Advertising Opt-out Page. Users may opt out of Google Analytics by
visiting the Google Analytics Opt-out Page. Users may opt out of
third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.
Third-Party Websites
The Site may contain links to external websites that do not fall
under Tunnelguru Tunnel’s domain. Tunnelguru Tunnel is not responsible for the privacy
practices or content of such external websites.
Consent and Age Restrictions
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Users in the European Union
Tunnelguru Tunnel is committed to user privacy globally, and our existing
practices reflect that through minimal collection of data and ensuring
users have control over their personal information. The General Data
Protection Regulation (GDPR) of the European Union (EU) requires us to
outline those practices in a specific manner for users in the EU.
In line with the GDPR, we collect and process the data outlined in
this Privacy Policy on one of the following bases, depending on the
circumstances:
For the purposes of fulfilling our contractual obligations to users, including:
Providing users with the Services and Apps they have requested.
Managing user subscriptions and processing payments.
Providing customer support.
For a legitimate interest associated with the operation of our business, including:
Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
Communicating with customers to provide information and seek feedback related to our Services and Apps.
With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer,
correct, delete, or object to the processing of your personal
information by contacting us
Changes to the Privacy Policy
We may change our Privacy Policy from time to time, without prior
notice to you, consistent with applicable privacy laws and principles.
Your continued use of the Site or Services constitutes your acceptance
of our Privacy Policy.
Terms of Service - Tunnelguru Tunnel | Tunnelguru Tunnel
Terms of Service
This Terms of Service document (the “Terms”) outlines the terms and conditions of use of the Tunnel services (the “Services” or “Service”) provided by Tunnelguru a Brand under Tunnelguru Tunnel. (“Tunnelguru Tunnel”). These Terms also govern the use of and access to Tunnelguru Tunnel’s content (the “Content”), which includes the Tunnelguru Tunnel website (the “Site”), applications (the “Apps”), and any software provided by Tunnelguru Tunnel (the “Software”)..
By agreeing to these Terms, you are also agreeing to the Privacy Policy (“Privacy Policy”), which you can read here.
1. Acceptance
By accessing the Content or Services, you are agreeing on behalf of
yourself or those you represent (“you”) to comply with and be legally
bound by these Terms in their entirety. These Terms constitute a legally
binding agreement (the “Agreement”) between you
and Tunnelguru Tunnel and Tunnelguru ( A brand of Tunnelguru Tunnel). If you do not
agree with any part of the Terms, you may not use our Services.
By creating an account ( or purchasing an account from any of the reseller )for using our Services, you represent that you are at least eighteen (18) years of
age or that you are a valid legal entity, and that the registration
information you have provided is accurate and complete ( not needed for
the retail customers purchasing user accounts from any of our
resellers).
2. Modification
Tunnelguru Tunnel may update the Terms from time to time without notice. If
you continue to use Tunnelguru Tunnel’s Services, Content, Site, Apps, or
Software after these changes take effect, then you agree to the revised
Terms. The current version of the Terms is available on the Site. You
understand and agree that it is your obligation to review these Terms
from time to time in order to stay informed on current rules and
obligations. Notification on any core changes to the Terms will be
provided to subscribers through an email message or update to the Site.
Your use of the Content or Services following the changes to these Terms
constitutes your acceptance of the changed Terms.
3. Privacy Policy
Tunnelguru Tunnel is committed to your privacy and does not collect or log
browsing history, traffic destination, data content, or DNS queries from
Subscribers connected to our Tunnel. During your registration, we may
collect some sensitive personal information, such as your email address
and payment information. We only collect information that are necessary
for the proper delivery of the Site and Services.
For the sake of clarity and transparency, we have placed all
information related to data collection in a separate document known as
the Privacy Policy, which is available on the Site. Please review the
Privacy Policy in its entirety to get a clear understanding of how we
handle your sensitive data.
4. Subscriptions
Tunnelguru Tunnel Services are available to you upon registration on the
Site. By subscribing to the Services, you agree to become a subscriber
(“Subscriber”) for the period you have elected. A full list of
subscription plans and pricing is available on the Site. Tunnelguru Tunnel
reserves the right to amend subscription fees or institute new fees at
any time upon reasonable advance notice posted on the Site or sent via
email. Any changes to the pricing will not affect the Subscriber’s
current subscription period and will become effective upon subscription
renewal. Subscription purchases and refunds are handled via multiple
third-party payment companies.
As of now we don’t have any auto renewal system because we belive
customer may forget about the subscription dates anytime and any
customers may need to unsubscribe the Tunnel for a month or two. So we kept
it on customers hand. After expiry of the account validity its upto the
customers wish to renew or not.
Each paid subscription grants you one (1) license to use on one (1)
device at any given time. If you want to use the Services on more than
one device at a time, then you can purchase additional subscription
plans.
You can buy bulk PIN to sell those in your customer base.
All terms and condition mentioned in this page will also apply for bulk PIN purchase / usage of Bulk PIN.
.
5. Refund Policy
It may be noted that TUNNELGURU provides free test services before making payment. Once you are satisfied and if you find it working properly in your local network , then only you can plan for buying it. Once purchased it will be considered that you have properly tested and satisfied with our services. Once payment made there is no refund for any problem related to your local network / devices. Refund will be issued only when there is problem in our service ( Servers and application problem)
6. Acceptable Use Policy
Tunnelguru Tunnel Services may be accessed from all around the world, so it
is your responsibility to assess whether using the Site, Apps, Software,
or Services is in compliance with local laws and regulations. Whenever
you use the Site, Apps, Software, or Services, you should comply with
these Terms and applicable laws, regulations, and policies.
You understand that it is your responsibility to keep your Tunnelguru Tunnel
account information confidential. You are responsible for all activity
under your account. If you ever discover or suspect that someone has
accessed your account without your authorization, you are advised to
inform us immediately so that we may revoke your account credentials and
issue new ones.
Tunnelguru Tunnel aims to provide the best service possible to all of our
Subscribers. In that sense, we require that you do not misuse our
Content or Services. A misuse refers to any use, access, or interference
with the Content or Services contrary to the Terms or applicable laws
and regulations.
In order to protect the Services from being misused or used to harm
someone, Tunnelguru Tunnel reserves the right to take appropriate measures when
our Services are being used contrary to these Terms and applicable
laws. You agree that Tunnelguru Tunnel may terminate your account, without
providing a refund for Services already paid, if you misuse the Service.
In using our Services, you agree not to:
Send or transmit unsolicited advertisements or content (i.e., “spam”) over the Service.
Send,
post, or transmit over the Service any content which is illegal,
hateful, threatening, insulting, or defamatory; infringes on
intellectual property rights; invades privacy; or incites violence.
Upload,
download, post, reproduce, or distribute any content protected by
copyright or any other proprietary right without first having obtained
permission from the owner of the proprietary content.
Upload, download, post, reproduce, or distribute any content that includes sexual or explicit depictions of minors.
Engage in any conduct that restricts or inhibits any other Subscriber from using or enjoying the Service.
Attempt to access, probe, or connect to computing devices without proper authorization (i.e., any form of “hacking”).
Attempt to compile, utilize, or distribute a list of IP addresses operated by Tunnelguru Tunnel in conjunction with the Service.
Use the Service for anything other than lawful purposes.
7. License
Subject to your compliance with these Terms, Tunnelguru Tunnel grants to you
a non-exclusive and limited license to download and use the Software.
Modifying, distributing to unauthorized parties, reverse engineering, or
otherwise using the Software in any way not expressly authorized by
Tunnelguru Tunnel is strictly prohibited.
Usage of any material which is subject to Tunnelguru Tunnel’s intellectual
property rights is prohibited unless you have been provided with
explicit written consent by Tunnelguru Tunnel.
8. Language and Translation of Content
All of our Content was originally written in English. Any translation
of our Content is done on a best-effort basis. We cannot guarantee the
accuracy of translated Content. In the event of any discrepancy between
the translated Content and the English Content, the English Content
shall prevail.
9. Third-party Websites
Tunnelguru Tunnel may provide you with content belonging to Third Parties
(“Third Parties”) or links leading to third-party websites. Tunnelguru Tunnel
is not responsible for the availability of the content provided by Third
Parties as they are not under the control or supervision of Tunnelguru Tunnel,
and they may have different terms of use and policies. Your access
through our Services to any website, service, or content provided by
Third Parties does not indicate any relationship between Tunnelguru Tunnel and
such Third Parties.
10. Disclaimers
We will strive to prevent interruptions to the Site and Services.
However, these are provided on an “as-is” and “as-available” basis, and
we do not warrant, either expressly or by implication, the accuracy of
any materials or information provided through the Site or Service, or
their suitability for any particular purpose. We expressly disclaim all
warranties of any kind, whether express or implied, including but not
limited to warranties of merchantability or fitness for a particular
purpose, or non-infringement. We do not make any warranty that the
Services will meet your requirements, or that it will be uninterrupted,
timely, secure, or error-free, or that defects, if any, will be
corrected. You acknowledge that you access the Site and Services at your
sole risk and discretion.
Tunnel service coverage, speeds, server locations, and quality may vary.
Tunnelguru Tunnel will attempt to make the Service available at all times.
However, the Service may be subject to unavailability for a variety of
factors beyond our control, including but not limited to emergencies;
third-party-service failures; or transmission, equipment, or network
problems or limitations, interference, or signal strength; and may be
interrupted, refused, limited, or curtailed. We are not responsible for
data, messages, or pages lost, not delivered, delayed, or misdirected
because of interruptions or performance issues with the Service,
communications services, or networks. We may impose usage or Service
limits, suspend Service, terminate Tunnel accounts, or block certain kinds
of usage in our sole discretion to protect Subscribers or the Service.
The accuracy and timeliness of data received is not guaranteed; delays
or omissions may occur.
Tunnelguru Tunnel reserves the right to investigate matters we consider to
be violations of these Terms. We may, but are not obligated to, in our
sole discretion and without notice, remove, block, filter, or restrict
by any means any materials or information that we consider to be actual
or potential violations of the restrictions set forth in these Terms,
and any other activities that may subject Tunnelguru Tunnel or our customers to
liability. Tunnelguru Tunnel disclaims any and all liability for any failure
on our part to prevent such materials or information from being
transmitted over the Service and/or into your computing device.
11. Limitations of Liability
Tunnelguru Tunnel shall not be liable and shall not have responsibility of
any kind to any Subscriber or other individual for any loss or damage
that you incur in the event of:
In using our Services, you agree not to:
any failure or interruption of the Site or Service;
any act or omission of any Third Party involved in making the Site or Service or the data contained therein available to you;
any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
your interactions on the Site or Service;
your failure to comply with this Agreement;
the
cost of procurement of substitute goods or services; or unauthorized
access to or alteration of your transmissions or data, whether or not
the circumstances giving rise to such cause may have been within the
control of Tunnelguru Tunnel or of any vendor providing software, services, or
support for the Site or Service.
In no event will Tunnelguru Tunnel, its partners, affiliates, subsidiaries,
members, officers, or employees be liable for any direct, special,
indirect, consequential, or incidental damages, or for any other loss or
damages of any kind, even if they have been advised of the possibility
thereof. The foregoing shall not apply to the extent prohibited by
applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Tunnelguru Tunnel, its
officers, directors, employees, members, partners, agents, and
suppliers, and their respective affiliates, officers, directors,
employees, members, shareholders, partners, and agents, from any and all
claims and expenses, including attorneys’ fees, arising out of your use
of the Content and Service, including but not limited to your violation
of this Agreement. We may, at our sole discretion, assume the exclusive
defense and control of any matter subject to indemnification by you.
The assumption of such defense or control by us, however, shall not
excuse any of your indemnity obligations.
13. Choice of Law
This Agreement shall be governed by and construed in accordance with
the laws of the India excluding its rules governing conflicts of
law.
14. Arbitration
All disputes arising out of or relating to this Agreement or the use
of the Site or Services shall be finally settled under the Rules of
Arbitration
The Arbitrator must be qualified and have a background in the area of
computer networks, including but not limited to the internet.
The Arbitrator shall have the authority to permit an expedited
exchange of documents, but any discovery shall be limited to document
requests and interrogatories. The Arbitrator shall have no power or
authority to add to or detract from this Agreement, and the costs of the
arbitration shall be borne equally, except as described below.
The arbitration shall be conducted on an expedited schedule. The
arbitration must be concluded, and an award issued, no later than one
hundred and twenty (120) days following the filing of the demand for
arbitration, unless all parties to the arbitration proceeding agree in
writing to an extension of time or continuance.
Subject to any applicable law to the contrary, you agree that any
cause of action arising out of or related to the use of our Site or
Services must be commenced within one (1) year after the cause of action
accrues, or such action will be permanently barred.
In the event that Tunnelguru Tunnel is the respondent in any such
arbitration, damages awarded against Tunnelguru Tunnel may not exceed the
amount you have paid Tunnelguru Tunnel for use of the Service.
The Arbitrator shall have the authority to grant any temporary,
preliminary, or injunctive relief in a form substantially similar to
that which would otherwise be granted by a court of law. The Arbitrator
shall have no authority to award punitive damages. The resulting
arbitration award may be enforced, or injunctive relief may be sought,
in any court of competent jurisdiction in the India. Reasonable
costs (including all costs of arbitration) and attorney’s fees shall be
awarded against the party that commenced the arbitration, in the event
that party does not prevail in the arbitration.
The parties subject to this arbitration provision include Tunnelguru Tunnel,
its officers, directors, and employees, and any company or legal entity
which is a parent, subsidiary, or sister company to Tunnelguru Tunnel, or with
which Tunnelguru Tunnel has contracted to provide services to Subscribers
through Tunnelguru Tunnel.